Denali Help

1. Internal memory is full;

A. Delete files off of the glasses using your PC. After this, make sure to empty the trash/recycle bin on your PC (while the glasses are plugged in) or else deleted files will not be fully removed.

B. Connect the glasses to the APP & “Format SD Card.” This will erase everything on the SD Card, so make sure you have backed up what you want to keep

2. Battery Is Dead;

Charge The Glasses

1. Reset the glasses.

Use the included reset pin to press and hold the reset button. This will perform a software reset, no files will be deleted from the glasses.

2. Try Different Cable

Try a different USB-C cable in case the one you are using is defective.

1. Reset the glasses;

Use the included reset pin to press and hold the reset button. This will perform a software reset, no files will be deleted from the glasses.

2. Format Memory;

If the glasses are on and the indicator light stays solid red for 1 minute, then shuts off automatically, the SD card must be formatted using a PC.

A. Remove the SD card & put it into an SD card reader, then plug it into your PC. The steps for re-formatting the SD Card is the same as re formatting a USB flash drive. We recommend searching the web for “how to format a flash drive” in order to do this. This will delete any recordings on the SD card, so be sure to back it up first