Denali help

Updated October 2026 · app 1.2.0 · firmware V22

Set up, connect the app, and fix a problem fast.

Warm while recording is normal. The arms warm up while the camera works, and more with WiFi on. For the longest runtime, keep WiFi off while recording and connect the app afterward.

Firmware V22 is readyYour Auto power off setting now sticks, and the glasses stay reachable after a photo in the app. Download FW675AGD-V22.zip (2.7 MB) and update in a few minutes. Update to V22

Top fixes

Start here

What's in the box, your first clip, the lights and the controls.

What's in the box

  • Denali camera glassesPolarized lenses fitted
  • Clear lensesFor indoors
  • USB-C cableCharging and files
  • microSD card readerThe small black USB piece
  • Reset pin
  • Case

Some bundles include a microSD card. The Denali has no built-in storage, so a card must be in to record.

Your first clip in three steps

  1. ChargeLift the cap at the back tip of the left arm and plug in the USB-C cable. Solid red means charging. Power off while it charges.
  2. Insert the cardOpen the flap marked RST TF-CARD under the left arm. With the card facing the outside of the frame, push it in until it clicks. Up to 128GB, FAT32.
  3. RecordPress the control button once for standby (solid light). Press again: the light flashes, two vibrations, you're recording. Press again to stop and save.

What the lights mean

  • Solid blueStandby, 1080p
  • Solid greenStandby, 2K
  • Flashing blueRecording, 1080p
  • Flashing greenRecording, 2K
  • Flashing orangeWiFi on, ready for the app
  • Solid redCharging

1080p or 2K

1080p60fps. Best for action and battery.
2K30fps. More detail.

In standby, hold the WiFi button for about 1 second. The light changes color and the glasses vibrate 3 times. They remember your choice.

Where the controls are

The underside of the Denali left arm: control button, card flap and WiFi button
  1. 1Control buttonPower, record, photo
  2. 2Card flapmicroSD slot and reset pinhole
  3. 3WiFi buttonWiFi on or off, 1080p or 2K
  4. 4USB-C portUnder the cap at the back tip: charging and files

Everything is on the left arm. The iVUE badge on the outside is not a button.

Connect the app

Pair the free iVUE Denali app to watch and save clips and change settings.

You don't need the app to record. The glasses make their own WiFi link to your phone; your home WiFi is not involved.

WiFi network
iVUE Denali (older glasses: iVUE)
Password
12345678
  1. Get startedTap Get started.
  2. Find the controlsPower and WiFi are under the left arm.
  3. Power onSolid blue or green light.
  4. Turn on WiFiPress WiFi; an orange light flashes.
  5. Join iVUETap OPEN WI-FI SETTINGS and join iVUE (iVUE Denali on V20 or newer).
  6. "No Internet" is normalThe link goes to your glasses. Tap GOT IT and stay joined.
  7. ConnectedYou land on Home.
Tip

Allow Local Network and Photos when the app asks, or it can't connect or save clips. Next time, tap RECONNECT on Home.

Fix a problem

28 answers, grouped by what's going on. Type to filter.

App & WiFi

6
The app won't connect to my glasses Most asked
  1. Power on and press the WiFi button. Look for a flashing yellow light beside the solid blue or green.
  2. In your phone's WiFi list, join iVUE (or iVUE Denali on V20 or newer). Password: 12345678.
  3. If you see the network but the app can't connect, open your phone's Settings, find iVUE Denali, and turn on Local Network, WiFi and Photos. Close and reopen the app.
  4. Update the app from the App Store or Google Play.
  5. Still nothing? Power off, power on, turn WiFi back on and try again.
Does the Denali use my home WiFi or the internet? My phone says "No Internet."

No, and that warning is expected. The glasses make a short-range WiFi link straight to your phone, with no router and no internet. Ignore "No Internet", don't switch to cellular, and stay joined. Your phone goes back to its usual network when you disconnect.

Do I need the app to record?

No. Record, take photos and switch 1080p/2K with the buttons. The app adds live preview, settings and wireless transfer to your phone.

Live preview is black or blank
  1. Check you're connected: finish pairing and look for the orange WiFi light. Close and reopen the app, then open Live again.
  2. On some recent Samsung Galaxy and Android 16 phones the preview can show blank or green. A fix is rolling out; update the app when Google Play offers it. Your glasses still record normally.
How do I get videos onto my phone?

Connect in the iVUE Denali app, open the Gallery tab, open a clip and tap SAVE TO PHOTOS. It lands in your phone's Photos.

The app says "No file available"

A clip is saved to the card when you stop recording. If you check while the glasses are still recording, nothing shows yet. Stop recording (the light goes from flashing to solid), then open the Gallery. Your clip will be there.

Battery & charging

5
How long does the battery last? Mine seems short. Most asked

Rated for 90 minutes. In our testing most recordings run in the low to mid 80s, and some go past 90. That is with WiFi off; WiFi and 2K both use more power. To test your battery:

  1. Charge fully.
  2. Turn WiFi off (no yellow light).
  3. Record until the glasses stop on their own.
  4. Add up the clip lengths.

Close to the figure above means a healthy battery. Under 15 to 20 minutes with WiFi off, contact us. The app's battery level is only a rough guide; trust this test.

Can I record while charging, or from a power bank?

Yes. Plug in any standard USB-C power bank (5V/1A) and record as long as it has power. Keep WiFi off while recording on power, or the glasses only charge.

Won't charge or turn on
  1. Try a different USB-C cable; some don't charge reliably.
  2. Use a wall charger, not a computer port.
  3. Give it 30 minutes. Some units show no light at first.
  4. Press and hold the control button for several seconds.
  5. Still nothing with a new cable and a wall charger? Contact us.
The glasses keep shutting off after a few minutes

That's the Auto power off setting, not a fault. Many units turn off after 3 minutes in standby. In the app, open Settings, tap Auto power off and choose Never. It only affects standby, never a recording.

The glasses get warm. Do they shut off from heat?

Some warmth is normal, more with live preview or transfers running over WiFi. There's no heat shutoff. When the battery runs down mid-recording, the glasses save the clip, vibrate once and power off. To run cooler, record first and connect the app afterward.

Recording & files

11
Which microSD card should I use? A new card won't record. Most asked

Use a good microSD card up to 128GB, formatted FAT32. Many 64GB and larger cards ship as exFAT, which the Denali can't use.

  1. Back up anything on the card first; formatting erases it.
  2. Easiest: in the app, open Settings and tap Format SD card.
  3. Or on a computer: Windows, right-click the card, Format, FAT32. Mac, Disk Utility, Erase, MS-DOS (FAT).

Card looks empty but still won't record? Empty the Trash or Recycle Bin on the card.

It powers on with a green light, then shuts off

Usually the card is missing or not seated. Open the RST | TF CARD flap and push the card in until it clicks. If a card is in, take it out and reinsert it.

The glasses started recording on their own
  • Records the moment you power on: your unit auto-records at power-up. Press the control button once to stop.
  • Records when the app connects: older firmware. Press control once, then update to the latest firmware (V22).
  • Records after a long press to switch 1080p/2K: expected on V20 or newer. Press control once to stop.
How do I get videos onto my computer? It doesn't see the glasses.
  1. Power the glasses fully off, not standby.
  2. Connect the USB-C cable. They appear as a drive. Open DCIM, then Movie, and drag your files over.
  3. Not showing up? Try another cable, then press the reset pinhole under the card flap with the included pin (no files deleted).
  4. Or take the card out and use the included card reader. Your files are safe on the card.
I hear audio, but the video is black

The file is fine; your video player can't read it. Install the free VLC media player for Mac or Windows. If VLC also shows no picture, contact us.

Video looks soft or blurry
  1. Peel off any clear protective film on the camera lens. New units often have one.
  2. Clean the lens with the included cloth.
  3. Test in bright light; wide-angle lenses look softer in low light.
  4. Still blurry in good light? Contact us for a warranty check.
Can I take photos?

Yes. In standby (solid light, not recording), quickly double-press the control button. One vibration confirms the photo, saved as a JPEG.

What does Clip duration do?

In the app's Settings, Clip duration splits a long recording into files of Continuous, 3, 5 or 10 minutes. Recording never stops; a new file simply starts at each mark. The default is Continuous.

Can I record vertical video?

No. The Denali records 16:9 widescreen. Crop to vertical in your editing app afterward.

Can I live stream?

No. The Denali doesn't live stream.

How do I update the firmware?

Check your version and follow the steps on the Denali firmware page.

Buttons & lights

2
Which controls are on which arm?

Everything is on the left arm. The control button, card flap and WiFi button sit along its bottom edge, and the USB-C port is at its back tip. The right arm has no buttons or ports.

Where is the camera?

On the left side of the frame, aimed where you look. The 135-degree wide-angle lens captures roughly what you see straight ahead.

Hardware

4
Won't turn off, or turns back on by itself

That's a hardware fault, so stop troubleshooting. Contact us for a warranty replacement.

The USB-C port has come away from the frame

That's a manufacturing defect covered by the warranty. Please don't try to repair it. Contact us.

Are the glasses waterproof?

No. The Denali has no water-resistance rating. Keep it out of rain and water, and wipe off sweat after use.

Can I use them as safety glasses?

No. The Denali is not impact-rated or certified safety eyewear. Wear rated safety glasses wherever eye protection is required.

Help videos

Basic operation and changing the lenses, in under two minutes each.

Basic operation. Power on, record, stop, power off.

Change the lenses. Swap tinted and clear.

Downloads and warranty

Guides, the app, firmware V22 and your warranty.

Warranty

Your Denali has a 6-month warranty from the day it arrives, covering defects in materials and workmanship. Accidents, water damage and misuse aren't covered. A warranty replacement does not restart the clock. Coverage runs 6 months from the day you received your original product. Warranty and returns

Still stuck? We'll help.

Email support@ivuecamera.com and we reply within one business day, Monday to Friday. Or call (435) 500-9747, answered 24/7.

Contact supportWarranty and returns