iVUE Denali support

1. Confirm the glasses are on and you pressed the WiFi button. You should see a flashing yellow light along with the solid blue or green light.
2. Refresh your phone's WiFi list. Look for the network named exactly iVUE (not "iVUE Camera" or "iVUE Denali").
3. The password is 12345678 (digits 1 through 8, no spaces).
4. If the network shows but the app will not connect, open your phone Settings, find the iVUE Denali app, and confirm Local Network, WiFi, and Photos permissions are on. Then fully close and reopen the app.
5. If it still will not connect, power-cycle the glasses, re-enable WiFi, and try again.

The "No Internet Connection" warning is expected and does not indicate a problem.

WiFi use drains the battery quickly. If WiFi was on during recording, short runtime is normal. With WiFi off you should get 70 to 90 minutes of continuous recording.

To confirm your battery is healthy:

1. Charge fully.
2. Make sure WiFi is off (no yellow light).
3. Press record and let it run until it auto-stops.
4. Check the total length of the video files.

70 to 90 minutes means the battery is healthy. Under 15 to 20 minutes with WiFi off means contact us. Note: the battery indicator in the app is a rough estimate and is not reliable, so judge by this recording test rather than the on-screen level.

This is the Auto power off setting, not a malfunction. It defaults to 3 minutes on many units, so the glasses shut off after 3 minutes in standby without recording. To change it, connect to the app, open Settings, find Auto power off, and set it to Never. This only affects standby, not active recording.

Files are written to the card only after you stop recording. If the glasses are still recording when you check, nothing appears. Stop recording first (the light goes from flashing to solid), then open the file browser. Your footage will be there.

Live preview is designed to keep working even while you record (it shows a REC badge over the feed). If it is black or blank:

1. Make sure you are connected: finish the pairing wizard and confirm the orange WiFi light is on. Close and reopen the app, then open the Live tab again.
2. On some Android phones (recent Samsung Galaxy and Android 16), the preview can show blank or green. This is a known app issue and a fix is rolling out. Your glasses still record normally, only the on-screen preview is affected. Update the iVUE Denali app from Google Play when prompted.

1. Check for a protective plastic film on the camera lens and peel it off. This is a very common cause on new units.
2. Clean the lens with the included cloth.
3. Test in bright, well-lit conditions. Wide-angle lenses look softer in low light.
4. If footage is still unusually blurry in good light after cleaning, contact us for a warranty assessment.

Depending on your unit's firmware and generation:

• If they record immediately on power-on, your unit auto-records on power-up. Press the control button once to stop and return to standby. Everything else works the same.
• If they start recording when you connect the app over WiFi, or when you long-press the WiFi button, your unit has older firmware. Press control once to stop, and contact us about a firmware update. Units from June 2026 forward include v12 firmware, which fixes this.

The Denali requires the card formatted as FAT32. Many cards 64GB and larger ship as exFAT, which the glasses cannot use.

1. Back up any files first (formatting erases everything).
2. Connect the card to a computer with the card reader.
3. Windows: right-click the card, Format, choose FAT32. Mac: Disk Utility, format as MS-DOS (FAT).
4. Reinsert and test.

If the card looks empty but still will not record, deleted files may sit in the Trash or Recycle Bin on the card. Empty it from the card's drive and try again.

1. Try a different USB-C cable. Not all cables charge reliably.
2. Use a wall charger rather than a computer port for the first attempt.
3. Some units charge without a visible light at first. Give it 30 minutes before concluding the cable is the problem.
4. Hold the power button for several seconds (not a quick press).
5. If nothing works after a different cable and wall charger, contact us.

This is a hardware defect. Do not continue troubleshooting. Contact us for a warranty replacement using the form below.

This is a manufacturing defect covered under warranty. Do not attempt to repair it. Contact us using the form below.

1. Confirm the glasses are completely off before connecting, not just in standby.
2. Try a different USB-C cable.
3. Use the reset pin under the rubber cover (a software reset, no files deleted), then try again.
4. If still nothing, remove the card and use the included card reader. Your files are still there.

The file is fine, the issue is your media player. Install the free VLC media player (Mac and Windows), which plays the Denali's video format. If VLC also shows no video, contact us.

This usually means no SD card is inserted, or it is not seated. Lift the rubber cover and push the card firmly until it clicks. If a card is already in, remove and reinsert it with the gold contacts facing the inside of the frame.

No. It creates its own short-range WiFi directly between the glasses and your phone. It does not use your router or the internet.

No. Recording, photos, and resolution switching work with the physical buttons. The app is for live preview, advanced settings, and wireless file transfer.

Yes. Connect any standard USB-C power bank (5V/1A) and record as long as it has power. WiFi must be off while recording on power, or the glasses charge only.

About 70 to 90 minutes of continuous recording with WiFi off. WiFi use reduces that significantly, and 2K uses more power than 1080p.

No, this is normal and expected. The glasses' WiFi is a direct link to your phone and does not provide internet. Ignore the warning and stay connected.

On the left side of the frame, positioned to record your point of view. The 135-degree wide-angle lens captures roughly what you see looking straight ahead.

All controls and ports are on the left arm. The right arm has no buttons or ports. If you cannot find a button, look on the left arm.

Yes. From standby (solid light, not recording), quickly double-press the control button. One vibration confirms the photo, saved as a JPEG.

Any reputable microSD card up to 128GB. Cards larger than 128GB are not supported. Format as FAT32 before first use (see troubleshooting).

Use the iVUE Denali app. Connect over the glasses' WiFi, open the Gallery tab, open a clip, and tap Save to Photos. It saves to your phone's Photos library.

Power the glasses off, connect with the USB-C cable, and they appear as a drive. Open the DCIM/Movie folder and drag files over. Or remove the card and use the included card reader.

No. Light moisture and sweat are fine, but heavy rain or submersion can cause damage.

No. The Denali is not impact-rated or certified safety eyewear. Use properly rated safety glasses where eye protection is required.

In the app's Settings, Clip duration splits a continuous recording into separate files (Continuous, 3, 5, or 10 minutes). The glasses never stop recording, they just start a new file at each interval. The default is Continuous.

Check the Auto power off setting in the app. It defaults to 3 minutes on many units. Connect to the app, open Settings, and set Auto power off to Never.

No. The Denali records 16:9 widescreen only. You can crop to vertical in editing software afterward.

No. The Denali does not support live streaming.

No temperature shutoff. There is a battery safety shutoff at about 80 to 85 minutes of continuous recording, which is normal. After a short rest the glasses can resume.