SUPPORT / FAQ
Camera glasses, answered.
The questions we hear most, answered straight. Can't find yours? A real person reads every message at support@ivuecamera.com.
Choosing your pair
Which iVUE model should I start with, Denali or Glide?
Both models record hands-free POV video, but they serve different priorities. Choose the Denali if you want WiFi connectivity, a companion phone app with live preview, 2K video resolution, and expandable microSD storage up to 128GB. Choose the Glide if you want the lightest possible fit (46 grams), 64GB of built-in storage with no card to buy, and simple one-button operation. See our Denali vs Glide comparison for a full side-by-side breakdown.
Can I get prescription lenses for iVUE camera glasses?
Yes — prescription lenses are available on request. The frames are sized as standard eyewear, so they are not designed to be worn over an existing prescription pair; instead, we can arrange prescription lenses for your iVUE frames. Many customers also simply wear contact lenses with their iVUE glasses. Have a specific prescription question? Ask us and we'll give you a straight answer.
Will the camera be visible to people I'm with?
Yes. iVUE camera glasses are designed as openly worn eyewear with a small visible lens built into the frame at the bridge. They are not concealed recording devices, and we don't make products intended to record people without their awareness. We recommend respecting local laws about audio and video recording wherever you use the glasses.
Recording and quality
What video resolution do iVUE camera glasses shoot?
The Denali shoots 2K (2560×1440) at 30fps or 1080p HD at 60fps for smoother motion. The Glide shoots 1080p HD at 30fps. Both models use Sony CMOS sensors for enhanced low-light performance and record MP4 files at a 16:9 aspect ratio.
Do iVUE camera glasses record audio?
Yes. Both the Denali and Glide have a built-in dual AAC2 stereo microphone that records audio alongside video automatically. The Denali adds noise canceling for clearer audio in noisy environments like wind, traffic, or riding.
How long do they record on a single charge?
Both models record for approximately 90 minutes on a single charge, and both can record while charging: connect a USB-C portable power bank and keep recording for as long as the bank lasts. A full charge takes roughly 60 to 90 minutes from a standard USB power source. Need all-day power? See the iVUE power bank.
Are iVUE camera glasses waterproof?
No. The Glide is rated IP22 weather resistant, which handles sweat, light splashes, and dust during outdoor activities. The Denali does not carry a formal water-resistance rating; treat it as everyday outdoor gear. Neither model is designed for submersion, so keep them out of heavy rain, surf, and pools.
The app and your footage
Do iVUE camera glasses work with my phone?
The Denali pairs with both iOS and Android through the free iVUE Denali app: live preview, remote recording, settings, and wireless file transfer. The Glide intentionally has no WiFi or app; transfer files by plugging it into a Mac or Windows computer over USB-C. Both record perfectly well with your phone nowhere in sight. Learn more on the app page.
How do I transfer videos to my phone or computer?
For the Denali, use the iVUE Denali app over WiFi to save clips straight to your phone, or plug into any Mac or Windows computer with the included USB-C cable. The Glide transfers via USB-C to a computer. In both cases the glasses mount like a removable drive, no software required.
How much storage do they have?
The Denali uses removable microSD cards up to 128GB, which holds roughly 22 hours of video; buy it with a 64GB or 128GB card, or bring your own. The Glide has 64GB built in, storing up to 85 hours of 1080p video with nothing extra to buy.
Orders, shipping, and coverage
What's in the box?
Both models ship with the camera glasses, a USB-C charging and data cable, a microfiber lens cleaning cloth, and a protective carrying case. Both include polarized lenses installed and clear swap lenses in the box. The Denali also includes a microSD card reader. Quick-start instructions are in the box, and full manuals live in our help center.
How fast do orders ship?
Orders placed by 1pm Mountain Time, Monday through Friday, ship the same day from our Utah warehouse, with tracking emailed as soon as the label prints. Standard USA shipping is $3 and arrives in 5 to 7 days; faster options are on the shipping page.
What's the warranty, and can I return them?
Every iVUE product is backed by a 6-month warranty against manufacturing defects, and returns are accepted within 30 days of delivery. Both start with one email to support@ivuecamera.com for an RMA number. Full details on the warranty & returns page.
Who answers when I call?
We're upfront about this: our phone line is answered 24/7 by our AI support agent. It's trained deeply on our products and troubleshooting, and it can look up your order by email address or order number. If it can't solve your issue, or you'd rather talk to a person, just say so; give it your email and it sends your case straight to our support team, where a real human reads and answers every message.
Still have a question?
Email us and a real person replies within one business day, or call any time, day or night; our support agent picks up 24/7 and can pull in a human whenever you ask.
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