SUPPORT / WARRANTY & RETURNS
Warranty & returns, in plain English.
Every iVUE product is covered by a 6-month warranty, and you have 30 days to change your mind. Both start with one short email.
The 6-month warranty
Every iVUE product is covered against manufacturing defects for 6 months from the day your order is delivered.
If your product has a defect in materials or workmanship under normal use, we will repair it or replace it. If the same model is no longer available, we replace it with a comparable one. There are no paid repairs and no runaround: defective products get fixed or replaced, working products can be returned within the return window instead.
| Situation | Covered |
|---|---|
| Defects in materials or workmanship under normal use | Covered |
| A unit that never worked correctly out of the box | Covered |
| Hardware failures confirmed by our support team | Covered |
| Physical damage from drops, impacts, or crushing | Not covered |
| Water damage (the glasses are not waterproof) | Not covered |
| Misuse, abuse, or product alteration | Not covered |
30-day returns
Not the right fit? You have 30 days from the day your order is delivered to return it for a refund.
Refunds are issued to your original payment method for the price you paid. Original shipping costs are not refunded, and return shipping is paid by you (unless the product arrived defective). Once your return arrives, we process the refund within 3 business days; your bank typically posts it within another 3 to 7 business days.
Returns that arrive without an RMA number are subject to a 20% restocking fee. Getting one takes a single email, so start there and save yourself 20%.
How to start a return or warranty claim
Warranty claims and returns use the same simple process.
Email us. Write to support@ivuecamera.com with your order number and a short note about the issue (or that you'd like to return it). We reply within one business day with your RMA number.
Write the RMA on the box. Put the RMA number on the outside of the shipping box, not on the product packaging itself, and pack the product securely with everything that came with it.
Ship it back. Send the package to the address we provide with your RMA. Warranty claims get a repair or replacement; returns get a refund within 3 business days of arrival.
The fine print, minus the fog
- The warranty covers manufacturing defects for 6 months from delivery. It does not cover physical damage, water damage, misuse, or alteration.
- Returns are accepted within 30 days of delivery with an RMA number. Without one, a 20% restocking fee applies.
- Return shipping is the customer's responsibility unless the product arrived defective.
- Original shipping charges are not refundable.
- If a warranty replacement model is unavailable, we substitute a comparable model.
Questions before you buy? The same team that honors this warranty answers the phone. Call (435) 500-9754, Monday through Friday, 8am to 5pm Mountain, or send us a message.
Ready to start, or just not sure?
One email gets you an RMA number, a straight answer, or both. A real person replies within one business day.
OR EMAIL SUPPORT@IVUECAMERA.COM
